Frequently Asked Questions

Yes.  In accordance with the Orange County Government Executive Order, face masks are required in all public areas.  We kindly ask that you wear a face covering and practice social distancing.
Yes, self-parking is $17 per night plus tax. For stays with 5 nights or more self-parking is discounted to $12 per night plus tax. Oversize vehicle parking is $35 per night.
Scheduled round-trip transportation from our hotel to Universal and Walt Disney World is provided. Reservations are required and can be obtained up to 48 hours prior to departure. Times change based on seasonality but typically shuttles leave in the AM and return in the PM. Shuttles do NOT run continuously and may stop at other hotels as well.

A complimentary daily shuttle to the Walt Disney World Resort's Magic Kingdom Transportation and Ticket Center and then guests can use Disney's internal free transportation to EPCOT, Animal Kingdom or Hollywood Studios. The return shuttle departs from the Transportation and Ticket Center and guests must make their way back to that location.

Round-trip shuttle service, for a nominal fee, to Universal Orlando Resort including Universal Studios, Islands of Adventure and City Walk. Kids 12 and under ride free with paying adult. 
The price is $5.00 per package (50 lbs or less). Oversized or excessively heavy packages will incur additional handling fees and require advanced notification. Please note must be registered guest and the package(s) can only be picked up by the addressee. 
Check-in is 4 pm, and check-out time is 11 am.
No, we do not allow pets. Our hotel is ADA compliant and service animals are welcome.
21 years or older with a valid picture-ID.
No, the hotel does not offer an airport shuttle we recommend using a taxi or ride share.
The hotel is located 12 miles from Orlando International Airport (MCO)
The hotel is a smoke-free environment. There is no smoking allowed in guest rooms or inside the hotel. Designated outdoor smoking areas are available.
Holds on a debit or credit card are typically released anywhere from one to fourteen days after the transaction date, depending on your bank's policy. Holds on credit card and debit cards issued by a foreign bank may last as long as 30 days. Please contact your financial institution on their policy.
Cribs are available upon request with advance notice for no additional fees. Roll-away beds available for a fee of $20 plus tax nightly.
Yes, it is open 24 hours a day using your guest room key. Guests under the age of 18 must be accompanied by an adult.