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Orlando, Florida  |  7800 Universal Boulevard, Orlando, Florida 32819

Orlando Hotel Reviews

Trip Advisor
Get the scoop about our award-winning hotel near Universal Studios and Walt Disney World from the real experts. Read our latest Orlando hotel reviews and see what guests say about our certified green resort - a fantastic destination for families on vacation, business travelers and specials events. If you've previously stayed with us here in Orlando, feel free to post your experiences. We love to hear from our guests!
 
 
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My delightful stay at Crown Plaza Orlando-Universal

September 15, 2015, Ameer Abdulla
It was my first trip to Orlando with my family and I have chosen Crown Plaza Orlando for my stay which was the right decision due to the following reasons: -The Crown Plaza team is very cooperative with their clients. -The outstanding services at the room and outside room. -Very friendly front desk. -Very helpful and supportive Valet & Transportation Manager ( Mr. Jim Mattos). -Excellent care from Taxi drivers due to day to day support & follow-up of Mr. Jim Mattos. The only two issues I would like to raise in order to improve the services at the hotle are: -The towels at the swimming pool area need to be cleaned since some of them become yellow colors. - The light fittings at the hotel outside the rooms are making up normal sound buzzing since their blasts or transformers are faulty. I would like to thank all the staff for thier support during my trip at Orlando and hope all of them a wonderful and healthy life.
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Manager at , responded to this review
September 29, 2015
Thank you for the wonderful comments, especially about our team members, and recognizing Jim Mattos.  We will definitely share your comments with the entire team.   We also appreci

Outstanding Service

July 22, 2015, Michele Washington (under Rene' Wigfall)
I wanted to compliment the Bell Captain Douglas. He went above and beyond to help me numerous times. I was standing at the end of a long line. He offered to see if he could get me out of the line sooner. Then, I was sitting on the bench and he came and offered to mail my letter! I'm not used to such attentive service. I interacted with him several times over the course of the evening. He always had a smile on his face and always courteous. Wish the world had Douglas' attitude. Thank him for the GREAT service.
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Manager at , responded to this review
September 29, 2015
Thank you for this wonderful review! We're so glad you enjoyed your visit and got to know Douglas. He's an asset to our hotel and the guest experience. We'll be sure to let him know how much you appre
Crowne Plaza Orlando - Universal Blvd Reviews
Guest Reviews
"We always stay here. Best location, so close to everything!