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Orlando, Florida  |  7800 Universal Boulevard, Orlando, Florida 32819

Orlando Hotel Reviews

Trip Advisor
Get the scoop about our award-winning hotel near Universal Studios and Walt Disney World from the real experts. Read our latest Orlando hotel reviews and see what guests say about our certified green resort - a fantastic destination for families on vacation, business travelers and specials events. If you've previously stayed with us here in Orlando, feel free to post your experiences. We love to hear from our guests!
 
 
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Excellent Property

January 29, 2016,
Decided to stay outside of Disney where we typically stay The Grand Floridian. The location is very near everything in Orlando without being locked down in Disney. Great restaurants and access to all the other great Orlando attractions. Valet parking was a bad choice. All the spaces in the lot are easily accessible to the hotel. The parking fee is way overcharged. I am actually offended to pay to park where there was no security and paying a lot for rooms. The concierge is easy to confuse with Time share sales people. That was annoying. The restaurant was excellent most of all Kim the server in the mornings. Her and the entire team made our stay very special. The breakfast buffet is a good deal. The room on the executive level was nice, The AC is very noisy right above the bed and one side of the bed gets very cold and not the other. The room was nice. Poor lighting in the shower. Large bathroom and a sitting room. The entire property was very clean and the room was spotless. The curtain did not close all the way and that allowed light in in the mornings.We will stay here again should the rate be inline with the amenities and include parking.
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Manager at , responded to this review
February 4, 2016
Thank you for your very complete review of the property and recognizing Kim and our other team members for their excellent service.  We truly appreciate you critique and will take steps to addres

My delightful stay at Crown Plaza Orlando-Universal

September 15, 2015,
It was my first trip to Orlando with my family and I have chosen Crown Plaza Orlando for my stay which was the right decision due to the following reasons: -The Crown Plaza team is very cooperative with their clients. -The outstanding services at the room and outside room. -Very friendly front desk. -Very helpful and supportive Valet & Transportation Manager ( Mr. Jim Mattos). -Excellent care from Taxi drivers due to day to day support & follow-up of Mr. Jim Mattos. The only two issues I would like to raise in order to improve the services at the hotle are: -The towels at the swimming pool area need to be cleaned since some of them become yellow colors. - The light fittings at the hotel outside the rooms are making up normal sound buzzing since their blasts or transformers are faulty. I would like to thank all the staff for thier support during my trip at Orlando and hope all of them a wonderful and healthy life.
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Manager at , responded to this review
September 29, 2015
Thank you for the wonderful comments, especially about our team members, and recognizing Jim Mattos.  We will definitely share your comments with the entire team.   We also appreci

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Crowne Plaza Orlando Universal Reviews
Guest Reviews
"We always stay here. Best location, so close to everything!